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Privacy Policy

This Privacy Policy explains how Zet Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle information responsibly, use it for legitimate purposes and apply reasonable safeguards to protect it.

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Information we may collect

To provide an online casino service, Zet Casino may collect information that identifies you, relates to your account or helps us understand how the website is used. The information collected depends on the services you use, the communications you send and the checks that may be required before certain activities can be completed. We aim to collect information that is relevant to these purposes and avoid collecting information that is not reasonably needed.

Table of contents

Account and contact information

This may include your name, date of birth, country or state of residence, username, password, telephone details and email address. It may also include account preferences, responsible gambling settings, communication choices and interactions with customer support. If you provide information in a message, form or other communication, we may retain it so we can respond and keep an accurate record of your request.

Verification and compliance information

We may request identity, age, address or other verification information. This can include copies or details from identification documents, information used to confirm your identity and records relating to account security, fraud prevention and responsible operation of the service. Information may be checked against appropriate sources or service providers where this is necessary to complete verification and protect the platform.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and transaction history. Payment providers may process payment details directly. Zet Casino may receive confirmation, status information or limited payment information needed to administer your account, investigate transactions, prevent fraud and meet applicable obligations. Complete payment card details may not be retained where a payment provider securely processes them on our behalf.

Technical and usage information

When you use the website, we may collect device and connection information such as an IP address, browser type, operating system, language settings, approximate location, device identifiers, pages viewed, access times and actions taken on the site. We may also collect information through cookies and similar technologies. This information can help us keep the website secure, understand performance, remember preferences and identify unusual activity.

How we use information

We use personal information for purposes connected with operating Zet Casino and providing a safe, reliable service. These purposes may include:

  • Creating, maintaining and administering your player account.
  • Processing deposits, withdrawals and other account transactions.
  • Confirming your age, identity, location and eligibility to use the service.
  • Carrying out security, anti-fraud, anti-money-laundering and risk checks.
  • Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
  • Providing customer support, responding to questions and resolving complaints.
  • Managing responsible gambling tools, account restrictions and player safety processes.
  • Maintaining, testing and improving the website, games and related services.
  • Sending service messages about your account, transactions, security or important changes.
  • Sending marketing communications where permitted and where you have not opted out.
  • Meeting legal, regulatory, tax, accounting and other compliance requirements.
  • Establishing, exercising or defending legal rights and protecting players, Zet Casino and other people.

We may combine information from your account, transactions, device activity and communications where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless you agree to the additional use or the use is otherwise permitted or required.

Marketing choices

You may receive promotional messages only where this is allowed and appropriate. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available communication settings in your account or contacting support@zet-casino.best. Even if you opt out of marketing, we may still send essential service communications, including security notices, transaction updates and information needed to manage your account.

Sharing, security and retention

Personal information may be shared with carefully selected service providers when they need it to perform services for Zet Casino. Depending on the circumstances, these providers may support hosting, information technology, identity and age verification, payment processing, fraud detection, customer support, communications, analytics, security, auditing or legal and professional services. Providers should receive only information relevant to their role and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, investigate suspected fraud or unlawful conduct, enforce terms, respond to lawful requests, comply with legal obligations or support a business transfer. If information is handled in another country, protections may differ from those in Australia. Where appropriate, reasonable steps are taken to ensure that information is handled in accordance with applicable privacy requirements.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, secure connections, monitoring and staff or provider procedures. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised access.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, verification, transaction and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational limitations.

Cookies and similar technologies

Zet Casino may use cookies and similar technologies to make the website work, remember selected preferences, maintain sessions, support security, measure performance and understand how visitors use the service. Some cookies are essential for account access and core functions, while others may help with analytics, personalisation or marketing where those activities are available and permitted.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all future cookies or receive a warning before a cookie is stored. Restricting essential cookies may affect account access, game functionality, security checks or other parts of the website. Cookie settings can vary between browsers and devices, so you may need to update them separately.

We may also receive technical information from third-party services that help us measure website performance, secure the platform or provide relevant functions. Those services may use their own cookies or technologies and may handle information under their own privacy notices.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask us to provide access to your information, correct information that is inaccurate or incomplete, delete information that we no longer need or are not required to retain, and withdraw consent to marketing. You may also ask questions about how your information is used or raise a concern about our handling of it.

Making a privacy request

To exercise your data rights, contact support@zet-casino.best and explain what you are requesting. Please use the email address linked to your account where possible and provide enough information for us to understand and verify the request. We may ask for additional details or reasonable proof of identity before releasing, changing or deleting information. This helps protect accounts from unauthorised requests.

  • For access, ask for a copy or summary of the personal information held about you.
  • For correction, identify the information that is inaccurate and provide the correct details.
  • For deletion, tell us which information you want removed. Deletion may not be possible where records must be retained for legal, security, dispute or other legitimate purposes.
  • To withdraw marketing consent, state that you no longer wish to receive promotional communications. Essential account and service messages may continue.
  • For a privacy concern, describe what happened and provide any relevant account or communication details.

We will consider requests fairly and respond within a reasonable timeframe. The outcome may depend on the type of request, the information involved and any obligations that apply. If we cannot complete a request, we will aim to explain the reason in general terms. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on this page will apply from its stated update date. By continuing to use Zet Casino after an update, you acknowledge the revised Policy where acknowledgement is required.