Responsible Gaming

Zet Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Please consider the information on this page before playing and use the available tools and support options whenever they may be helpful.

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Gamble for entertainment

Gambling involves risk, and losses can occur. There is no guaranteed strategy, system or pattern that can ensure a win. Each game is based on its applicable rules and outcomes cannot be predicted or controlled by a player. A previous win does not make another win more likely, and a previous loss does not mean that a win is due. Trying to recover losses by placing larger or more frequent bets can increase risk and may lead to financial or emotional harm.

Table of contents

Before you play, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential costs, savings and other financial commitments have been covered. Set a personal budget and stop when that budget has been reached. Do not borrow money, use credit intended for necessities, sell belongings or ask others for funds in order to gamble.

Set a spending limit before starting a session.
Set a time limit and take regular breaks.
Keep gambling separate from household bills and everyday expenses.
Do not chase losses or increase bets to try to win back money.
Avoid gambling when upset, stressed, tired or under the influence of alcohol or other substances.
Do not gamble as a response to financial difficulty, loneliness or other personal problems.
Review your gambling regularly and be honest about its effect on your life.

It can also help to discuss your gambling plans with someone you trust. A trusted friend, family member or professional may notice changes that are difficult to recognise yourself. Keeping clear records of deposits, withdrawals, time spent playing and overall results can provide a more accurate view of your gambling than individual wins or losses.

Safer gambling tools and account controls

Zet Casino supports the use of safer gambling controls. Depending on the services available on your account, these may include deposit limits, wagering or spending limits, session reminders, reality checks, time-out options and self-exclusion. These controls are designed to help you stay within your personal boundaries and make considered decisions.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use over a selected period. Choose an amount that reflects your budget, not an amount based on how much you hope to win. If you reach your limit, treat it as a signal to stop rather than a reason to increase it. Any change to a limit may be subject to account procedures, verification or a waiting period. The applicable information will be shown when you use the relevant account feature.

Time-outs and self-exclusion

A time-out allows you to pause gambling for a chosen period. Self-exclusion is a stronger control that prevents access to gambling services for a selected period or until a further review, depending on the option available. If you request self-exclusion, do not attempt to open another account or use another person’s account. Tell people close to you about your decision and consider asking them to help you maintain it.

If you believe you are losing control, use a time-out or self-exclusion as soon as possible and contact a qualified support service. Account controls are helpful, but they are not a substitute for professional advice. We may take reasonable steps to apply responsible gambling controls and protect the integrity of the service, subject to applicable requirements and our account procedures.

Marketing preferences

You can review available communication preferences and choose not to receive certain promotional messages. Reducing marketing communications may be useful while taking a break or reviewing your gambling. Stopping promotional messages does not itself close an account or prevent access to gambling services, so use the appropriate time-out or self-exclusion option if you need to stop gambling.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and mental wellbeing. It may develop gradually, and a person may not recognise the change until gambling has begun to cause serious problems. There is no need to wait for a crisis before asking for help.

Spending more time or money gambling than intended.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Increasing bet sizes or gambling more often to achieve the same excitement.
Chasing losses or believing a win is necessary to fix financial problems.
Hiding gambling, deposits, losses or account activity from family and friends.
Borrowing money, missing bills or using savings to continue gambling.
Feeling anxious, guilty, irritable, depressed or distressed because of gambling.
Arguing with people close to you or neglecting work, study, health or responsibilities.
Trying to stop or cut back but being unable to do so.
Using gambling to escape stress, sadness, boredom or other difficult feelings.

If any of these signs apply to you, stop gambling and consider speaking with a qualified gambling support service. You can also speak with a general practitioner, mental health professional, financial counsellor or someone you trust. Support is available for affected family members and friends as well as for people who gamble.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, seek urgent assistance through emergency services or a crisis support service available in your area. Your safety comes first. Do not continue gambling while distressed, and do not attempt to recover losses during an emergency or personal crisis.

Age, account safety and getting help

Gambling is only for people who meet the applicable minimum age requirements. Zet Casino does not permit underage gambling. Do not allow a child or another underage person to use your account, payment method, device or login details. Keep account credentials private and use suitable device, payment and parental controls where appropriate.

If you believe an underage person may have accessed an account, stop activity and contact Zet Casino through the available support channel. We may request information to verify identity, age or account ownership and may take action where required. Never create an account for another person or allow another person to gamble through your account.

We may ask questions about gambling activity or provide information about safer gambling features. These interactions are intended to support informed choices and may not indicate that a particular outcome has occurred. Please answer honestly if we ask about your limits, gambling patterns or wellbeing. The information you provide may help us identify appropriate account controls and support options, subject to our privacy and account procedures.

For questions about safer gambling features, account restrictions or self-exclusion, use the support option available through the Zet Casino website or your account. We do not provide financial, medical or legal advice. If you are concerned about gambling harm, contact an independent gambling support organisation in Australia or a qualified professional. Seeking help early can make it easier to regain control.

Stop gambling and take a break.
Review your recent gambling, spending and time spent playing.
Apply an appropriate limit, time-out or self-exclusion.
Tell someone you trust what is happening.
Contact an independent support service or qualified professional.
Address urgent financial, mental health or safety concerns without delay.